Frequently Asked Questions

• What is Namaste Plaza?

  Namaste Plaza is a premium store for Indian & ethnic groceries. You can learn more about us here.

• Where are Namaste Plaza stores located?

  Our stores are conveniently located in Dublin & San Ramon CA. You can learn more here.

• What is namastedublin.com & namastesanramon.com?

  namastedublin.com & namastesanramon.com are our websites where you can conveniently order any of our products sold at our physical store.

• Do I need to create an account to use the websites?

  You do not need an account to browse the products or build your shopping cart. But an account is required to place an order.

• How are the online orders fulfilled?

  You can either choose to "Pick Up" your order at our store or have it “Delivered” to your address of choice.

• Can I choose "Pick Up" or Delivery time?

  Absolutely! You choose Pick Up or Delivery Time of your preference before placing an order.

• Do you offer Same Day Delivery or "Pick Up"?

  Absolutely! We take a huge pride in offering convenience of the Same Day Delivery & "Pick Up".

• Is there any Cut-Off time for the Same Day Delivery or "Pick Up"

  No specific Cut-Off time for the Same Day orders. Our system shows earliest available Delivery & Pick Up times during Checkout before you place an order.

• Is there any minimum to place an order?

  No minimum to place a Pick Up order, you can just order a loaf of bread if you like. Minimum order of $49.99 is required to place a Delivery order.

• Is there any fee for Pick Up?

  No fee for Pick Up. Just place an order and stop by our store at your "Pick Up" time.

• Is there any minimum order for Free Delivery?

  Yes, a minimum order of $79.99 is required for Free Delivery. For your convenience, this information is always displayed during the Checkout before placing an order.

• How much is the Delivery Fee if my order doesn’t meet minimum?

  For the delivery orders below $79.99, a fee of $4.99 is assessed. No Fee for Pick Up ever. For your convenience, this information is displayed during the Checkout before placing an order.

• What if an item I ordered is not available?

  It happens in rare situations! Our store representative will contact you to get a replacement input. You can always ask us to remove the item that is unavailable.

• If removed items cause my total to go below minimum, will I be charged a Delivery Fee?

  No. If you are not charged a Delivery Fee at the Checkout, you won’t be charged a Delivery Fee later.

• What is your return policy?

  All the claims must be made within 24 hours of "Pick Up" or Delivery time. You are 100% covered for quality satisfaction, if something doesn’t meet your expectations, just let us know and we will refund you in full.

• Can I make changes to the order once it is placed?

  All the requests for changes must be made before the order is Picked Up or is out for Delivery. After that, no changes can be made to the order.

• If I ordered an item that I no longer need, do you provide a refund or exchange?

  All the requests for “Removing an Item” must be made before the order is Picked Up or is out for Delivery. After that, no changes can be made to the order.

• Why is my credit card charged different amount than my order total?

  When you place your order, instead of immediately charging your card, we place a temporary authorization hold for an amount slightly higher than your order total at checkout. We place this authorization hold in case your total turns out to be higher due to added items, replacement items, or weight adjustments. After the order is complete, the hold will drop off, and your card will be charged for the final total as shown in the email receipt. The final charge will appear on the statement within 7 business days after order completion.

• How can I contact further if I need more information?

  You can Contact Us using this.

• Where can I learn more about Charges and Fulfillment?

  You can learn more here.